Priority Support Plans
With years of experience, team of dedicated specialists, global reach and proficiency in multiple languages, our support has what it takes to ensure you can depend on IceWarp and run your business worry-free.
Bronze
8/5
CET or EST
Price on request
Silver
24/7
365 days a year
Price on request
Gold
24/7
365 days a year
Price on request
Platinum
24/7
365 days a year
Price on request
Response time
5 hours
4 hours
2 hours
1 hours
Term
3 or 12 months
12 months
12 months
12 months
Server Health Check
Once a year
Twice a year
Consulting
1 hour / once a year
1 hour / twice a year
Training
2 hour / once a year
2 hour / twice a year
SSL Certificate Installation or Renewal
Once a year
Server Upgrade
Twice a year
8/5
CET or EST
Response time
5 hours
Term
3 or 12 months
24/7
365 days a year
Response time
4 hours
Term
12 months
24/7
365 days a year
Response time
2 hours
Term
12 months
Server Health Check
Once a year
Consulting
1 hour / once a year
Training
2 hour / once a year
SSL Certificate Installation or Renewal
12 months
24/7
365 days a year
Response time
1 hour
Term
12 months
Server Health Check
Twice a year
Consulting
1 hour / twice a year
Training
2 hour / twice a year
SSL Certificate Installation or Renewal
Once a year
Server Upgrade
Twice a year
Response time
Guaranteed response time applies to Severities 1 and 2 only, response time for Severities 3 and 4 is 48 hours.
