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Priority support

As an existing customer, please, fill in the following details of your current plan.

SLA ID can be found in the purchase confirmation sent to your email.

Severity 4 - lowest
1 - highest
2
3
4 - lowest
Platform Windows
Windows
Linux

Severity

Severity 1
System is down! All users are affected by this issue.
Severity 2
Critical loss of application functionality or performance resulting in high number of users unable to perform their normal functions.
Severity 3
Moderate loss of application functionality or performance resulting in multiple users impacted in their normal functions.
Severity 4
Minor loss of application functionality, product feature requests, how-to questions, configuration help, etc.