Cookies Policy
We value your privacy choices. The objective of this Cookies Policy is to provide you with information about the cookies we use, function of these cookies and choices which you have when managing cookies settings.
We encourage you to get acquainted with this information carefully. If you have any questions, you can contact us at any time using the contact details at the bottom of this page.
The terms “We”, “Us”, ”Our” mean IceWarp Limited, Georgiou Gennadiou 43, 3041 Limassol, Cyprus, and includes other companies of our group. The terms “You” and “Your” refer to You, as a user of our Services, customer purchasing our Products or visitor of our Website. The term “personal data” refers to all information relating to an identified or identifiable natural person (hereinafter referred to as “data subject”), both in the sense of the European General Data Protection Regulation (“GDPR”).
This Cookies Policy and the same level of choices is applicable to all data subjects regardless of their location and across all companies in our Group. In some cases, we also use cookies external partners who help us deliver the Products and Services and who act as Controllers. In such cases, please refer to privacy and cookies policies of the external partners that would become applicable to You.
Any personal data collected with the use of cookies are processed according to our Privacy Policy .
What are cookies
Each time You visit Our website, We store cookies, which are small files containing information about Your visit, saved on Your device and readable on subsequent visits.
We use both cookies that are deleted after Your visit on Our website and cookies that remain on Your device for a set period, but generally no longer than 2 years.
In addition to cookies, We also use other similar technologies which read data from Your device or web browser or save data on Your device or to Your browser, such as web beacons, i.e. small images contained in our platform that are loaded by your device and have a similar function to cookies. To make it easier, we will use the term cookies to also encompass these technologies.
Purpose of cookies
Necessary cookies
Some of the cookies We use are needed for the proper operation of Our website, Products or Services (necessary cookies). These cookies help Us to:
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identify You as You navigate on Our website and on repeated visits, for example to remember Your login from specific device and not to ask for Your login details repeatedly or to prevent deletion of Your online cart;
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ensure security of You and Our website, for example to investigate whether Your connection to Our website was misused and someone is not acting on Your behalf, or to prevent attacks on Our website, protect its correct functioning and security of Your data.
Optional cookies
Further, with Your consent, We also use cookies that help Us to:
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tailor the user experience to these preferences (preference cookies);
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understand how You use Our website and how You access it (analytics cookies);
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gather information about Your preferences regarding online advertisement and show You relevant offers (marketing cookies).
The consent is given via our Cookies Sidebar, which will be shown to You on Our website.
More information about purposes for which We use cookies and process personal data is available in Our Privacy Policy .
Third-party providers
Apart from Our own cookies, We also use cookies of third-party providers to achieve the purposes described above. These providers may collect or receive information from cookies and use this information according to description provided in their own privacy policies. Cookies are then set by these third-party providers or by Us on their behalf. Currently, We use the following third-party providers:
Microsoft: https://privacy.microsoft.com/en-us/privacystatement
Facebook: https://www.facebook.com/about/privacy
Google: https://policies.google.com/technologies/cookies?hl=en
LinkedIn: https://www.linkedin.com/legal/cookie-policy
Cloudflare: https://www.cloudflare.com/cookie-policy/
Options for managing cookies
If You want to influence the scope and extent to which We use cookies, You may use options given by Our Cookies Sidebar, Your browser, mobile settings or third-party providers.
Cookies Sidebar
Any optional cookies on Our website, i.e. preference cookies, analytics cookies and marketing cookies, are used only after Your consent, which You can give Us through the Cookies Sidebar. This Cookies Sidebar will be shown to You when You visit Our website or You can view it when clicking on its minimized version.
In our Cookies Sidebar, You may opt-out from use of each of the optional cookies, i.e. preference cookies, analytics cookies and marketing cookies. You may do this each time You visit Our website.
Browser s ettings
If You want to block cookies in Your web browser, You may use its settings which enable administration of cookies. Within this browser settings, You may delete specific cookies, block them, forbid their usage or limit their use in any other way. But We must warn You, that if You block the necessary cookies in Your browser, the website may not function properly and it may not be technically possible to provide You with some of our Products or Services. For more information, please visit the following links:
Chrome: https://www.google.com/intl/en/chrome/browser/privacy/
Firefox: https://support.mozilla.org/en-US/products/firefox/protect-your-privacy/cookies
Safari: https://www.apple.com/legal/privacy/en-ww/
Internet Explorer: https://privacy.microsoft.com/en-us/internet-explorer-ie11-preview-privacy-statement
Microsoft Edge: https://support.microsoft.com/en-us/windows/microsoft-edge-browsing-data-and-privacy-bb8174ba-9d73-dcf2-9b4a-c582b4e640dd
Mobile settings
Your mobile device may enable You to opt-out of interest-based advertising or to reset Your mobile identifier. By this identifier, Your device may be identified just like with cookies. If You have iOS device, You may use the “Limit Ad Tracking” setting, and if You have an Android device, You may use the “Opt out of Interest-Based Ads” setting. Both of these options enable You to limit the use of information about Your use of apps for targeted advertising.
Third-party providers
You may also opt-out from the use of optional cookies by some of Our third-party providers using the following links:
http://www.aboutads.info/choices
http://www.youronlinechoices.eu/
Cookies used
We use the following cookies, which We divide by their category:
Necessary ( 2 5 )
Strictly necessary cookies enable You to use Our website, while they allow functioning of its basic functions such as site navigation and access to secure sections of the website. The website cannot function properly without these cookies.
| Name | Provider | Purpose | Retention | Type |
| intercom.played-notifications | icewarp.com | Used by the website to determine which support notifications the user has been shown. | Session | HTML |
| li_gc | linkedin.com | Stores the user's cookie consent state for the current domain. | 2 years | HTTP |
| PHPSESSID | icewarp.com | Preserves user session state across page requests. | 1 day | HTTP |
| rc::a | google.com | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. | Persistent | HTML |
| rc::c | google.com | This cookie is used to distinguish between humans and bots. | Session | HTML |
| t3D | icewarp.com | This cookie is part of a bundle of cookies which serve the purpose of content delivery and presentation. The cookies keep the correct state of font, blog /picture sliders, color themes and other website settings. | Persistent | HTML |
| tADe | icewarp.com | This cookie is part of a bundle of cookies which serve the purpose of content delivery and presentation. The cookies keep the correct state of font, blog /picture sliders, color themes and other website settings. | Persistent | HTML |
| tADu | icewarp.com | This cookie is part of a bundle of cookies which serve the purpose of content delivery and presentation. The cookies keep the correct state of font, blog /picture sliders, color themes and other website settings. | Persistent | HTML |
| tAE | icewarp.com | This cookie is part of a bundle of cookies which serve the purpose of content delivery and presentation. The cookies keep the correct state of font, blog /picture sliders, color themes and other website settings. | Persistent | HTML |
| tC | icewarp.com | This cookie is part of a bundle of cookies which serve the purpose of content delivery and presentation. The cookies keep the correct state of font, blog /picture sliders, color themes and other website settings. | Persistent | HTML |
| test_cookie | doubleclick.net | Used to check if the user's browser supports cookies. | 1 day | HTTP |
| tMQ | icewarp.com | This cookie is part of a bundle of cookies which serve the purpose of content delivery and presentation. The cookies keep the correct state of font, blog /picture sliders, color themes and other website settings. | Persistent | HTML |
| tnsApp | icewarp.com | This cookie is part of a bundle of cookies which serve the purpose of content delivery and presentation. The cookies keep the correct state of font, blog /picture sliders, color themes and other website settings. | Persistent | HTML |
| tPL | icewarp.com | This cookie is part of a bundle of cookies which serve the purpose of content delivery and presentation. The cookies keep the correct state of font, blog /picture sliders, color themes and other website settings. | Persistent | HTML |
| tTDe | icewarp.com | This cookie is part of a bundle of cookies which serve the purpose of content delivery and presentation. The cookies keep the correct state of font, blog /picture sliders, color themes and other website settings. | Persistent | HTML |
| tTDu | icewarp.com | This cookie is part of a bundle of cookies which serve the purpose of content delivery and presentation. The cookies keep the correct state of font, blog /picture sliders, color themes and other website settings. | Persistent | HTML |
| tTE | icewarp.com | This cookie is part of a bundle of cookies which serve the purpose of content delivery and presentation. The cookies keep the correct state of font, blog /picture sliders, color themes and other website settings. | Persistent | HTML |
| tTf | icewarp.com | This cookie is part of a bundle of cookies which serve the purpose of content delivery and presentation. The cookies keep the correct state of font, blog /picture sliders, color themes and other website settings. | Persistent | HTML |
| __cf_bm | support.icewarp.com | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. | 1 day | HTTP |
| __cfruid | icewarp.zendesk.com | This cookie is a part of the services provided by Cloudflare - Including load-balancing, deliverance of website content and serving DNS connection for website operators. | Session | HTTP |
| __cfruid | support.icewarp.com | This cookie is a part of the services provided by Cloudflare - Including load-balancing, deliverance of website content and serving DNS connection for website operators. | Session | HTTP |
| CONSENT | google.com | Used to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website. | 2 years | HTTP |
| CONSENT | youtube.com | Used to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website. | 2 years | HTTP |
| li_gc | linkedin.com | Stores the user's cookie consent state for the current domain | 2 years | HTTP |
| PHPSESSID | shop.icewarp.com | Preserves user session state across page requests. | Session | HTTP |
Preference ( 4 )
Preference cookies allow Our website to remember information about Your preferences and tailor the user experience to these preferences. For example, Your preferred language or the region You are in.
| Name | Provider | Purpose | Retention | Type |
| intercom.intercom-state | icewarp.com | Stores a unique ID string for each chat-box session. This allows the website-support to see previous issues and reconnect with the previous supporter. | Persistent | HTML |
| intercom-id-# | icewarp.com | Allows the website to recoqnise the visitor, in order to optimize the chat-box functionality. | 270 days | HTTP |
| intercom-session-# | icewarp.com | Sets a specific ID for the user which ensures the integrity of the website’s chat function. | 6 days | HTTP |
| lang | ads.linkedin.com | Remembers the user's selected language version of a website | Session | HTTP |
Statistical ( 10 )
Statistical cookies help Us understand how Our users use and access our website. As a result, We know how to improve Our website to offer You the best user experience. They generally collect and communicate information anonymously.
| Name | Provider | Purpose | Retention | Type |
| _clck | icewarp.com | Collects data on the user’s navigation and behavior on the website. This is used to compile statistical reports and heatmaps for the website owner. | 1 year | HTTP |
| _clsk | icewarp.com | Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator. | 1 day | HTTP |
| _cltk | icewarp.com | Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator. | Session | HTML |
| _ga | icewarp.com | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | 2 years | HTTP |
| _gat | icewarp.com | Used by Google Analytics to throttle request rate | 1 day | HTTP |
| _gid | icewarp.com | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | 1 day | HTTP |
| AnalyticsSyncHistory | linkedin.com | Used in connection with data-synchronization with third -party analysis service. | 29 days | HTTP |
| c.gif | c.clarity.ms | Collects data on the user’s navigation and behavior on the website. This is used to compile statistical reports and heatmaps for the website owner. | Session | Pixel |
| collect | google-analytics.com | Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels. | Session | Pixel |
| nette-browser | icewarp.com | Stores data on the time spent on the website and its sub-pages, during the current session. | Session | HTTP |
Marketing ( 13 )
Marketing cookies are used to track visitors to Our website and to gather information about preferences of users regarding online advertisement. With these, We then promote and sell products and services on the website and show You marketing information about the products and services in which You showed an interest.
| Name | Provider | Purpose | Retention | Type |
| _fbp | icewarp.com | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. | 3 months | HTTP |
| _gaexp | icewarp.com | This cookie is used by Google Analytics to determine if the visitor is involved in their marketing experiments. | 49 days | HTTP |
| _gcl_au | icewarp.com | Used by Google AdSense for experimenting with advertisement efficiency across websites using their services. | 3 months | HTTP |
| _uetsid | icewarp.com | Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement. | 1 day | HTTP |
| _uetsid | icewarp.com | Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. | Persistent | HTML |
| _uetsid_exp | icewarp.com | Contains the expiry-date for the cookie with corresponding name. | Persistent | HTML |
| _uetvid | icewarp.com | Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. | 1 year | HTTP |
| _uetvid | icewarp.com | Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. | Persistent | HTML |
| _uetvid_exp | icewarp.com | Contains the expiry-date for the cookie with corresponding name. | Persistent | HTML |
| ads/ga-audiences | google.com | Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites. | Session | Pixel |
| ANONCHK | c.clarity.ms | Registers data on visitors from multiple visits and on multiple websites. This information is used to measure the efficiency of advertisement on websites. | 1 day | HTTP |
| bcookie | linkedin.com | Used by the social networking service, LinkedIn, for tracking the use of embedded services. | 2 years | HTTP |
| bscookie | linkedin.com | Used by the social networking service, LinkedIn, for tracking the use of embedded services. | 2 years | HTTP |
| fr | facebook.com | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. | 3 months | HTTP |
| IDE | doubleclick.net | Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. | 1 year | HTTP |
| lang | linkedin.com | Set by LinkedIn when a web page contains an embedded "Follow us" panel. | Session | HTTP |
| lidc | linkedin.com | Used by the social networkin service, LinkedIn, for tracking the use of embedded services. | 1 day | HTTP |
| MUID | bing.com | Used widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains. | 1 year | HTTP |
| MUID | c.clarity.ms | Used widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains. | 1 year | HTTP |
| pagead/1p-user-list/# | google.com | Tracks if the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. This is used for measurement of advertisement efforts and facilitates payment of referral-fees between websites. | Session | Pixel |
| pagead/landing | doubleclick.net | Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement. | Session | Pixel |
| pagead/landing | google.com | Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement. | Session | Pixel |
| SM | c.clarity.ms | Registers a unique ID that identifies the user's device during return visits across websites that use the same ad network. The ID is used to allow targeted ads. | Session | HTTP |
| SRM_B | bing.com | Tracks the user’s interaction with the website’s search-bar-function. This data can be used to present the user with relevant products or services. | 1 year | HTTP |
| tr | facebook.com | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. | Session | Pixel |
| UserMatchHistory | linkedin.com | Ensures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor. | 29 days | HTTP |
| sb | facebook.com | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. | 2 years | HTTP |
| VISITOR_INFO1_LIVE | youtube.com | Tries to estimate the users' bandwidth on pages with integrated YouTube videos. | 179 days | HTTP |
| YSC | youtube.com | Registers a unique ID to keep statistics of what videos from YouTube the user has seen. | Session | HTTP |
| yt.innertube::nextId | youtube.com | Registers a unique ID to keep statistics of what videos from YouTube the user has seen. | Persistent | HTML |
| yt.innertube::requests | youtube.com | Registers a unique ID to keep statistics of what videos from YouTube the user has seen. | Persistent | HTML |
| ytidb::LAST_RESULT_ENTRY_KEY | youtube.com | Stores the user's video player preferences using embedded YouTube video | Persistent | HTML |
| yt-remote-cast-available | youtube.com | Stores the user's video player preferences using embedded YouTube video | Session | HTML |
| yt-remote-cast-installed | youtube.com | Stores the user's video player preferences using embedded YouTube video | Session | HTML |
| yt-remote-connected-devices | youtube.com | Stores the user's video player preferences using embedded YouTube video | Persistent | HTML |
| yt-remote-device-id | youtube.com | Stores the user's video player preferences using embedded YouTube video | Persistent | HTML |
| yt-remote-fast-check-period | youtube.com | Stores the user's video player preferences using embedded YouTube video | Session | HTML |
| yt-remote-session-app | youtube.com | Stores the user's video player preferences using embedded YouTube video | Session | HTML |
| yt-remote-session-name | youtube.com | Stores the user's video player preferences using embedded YouTube video | Session | HTML |
Changes to this Cookies Policy
This Cookies Policy is current as of May 1, 2022. We may change this Cookies Policy from time to time, so please be sure to check back periodically. We will post any changes to this Cookies Policy on Our website. These changes will be effective immediately for new users and will become effective for existing users through continued use of the products/services after the effective date of the posted change.
Contact our Data Processing Officer
If You have any questions about this Cookies Policy or any Our activities related to cookies, please contact our Data Protection Officer at dpo@icewarp.com . You may also write to Us at the following address:
IceWarp Limited
Attn: IceWarp Data Protection Officer
P.O.Box 50184
3601 Limassol
Cyprus